Acorn Studio
Frequently Asked Questions
Acorn Studio
Frequently Asked Questions
Acorn Studio
Frequently Asked Questions
Acorn Studio
Frequently Asked Questions
Location
Where are the apartments located?
The apartments are located within the Grade II listed Kings Head Centre situated at the top of the High Street.
Is there parking nearby?
The White Horse Lane carpark is at the rear of the building with a small charge per night, otherwise there is free off street parking nearby.
What amenities are nearby?
There is an excellent range of local shops, boutiques, Spa facilities, quirky tearooms, traditional pubs, and a variety of restaurants and supermarkets including M&S foodhall.
Our Apartments
What’s included in the apartments?
All you would expect and more, bath towels, bathrobes, slippers, a selection of luxury toiletries, WIFI, Alexa, work from home facilities, flat screen TV with Netflix and Freeview, a fully integrated kitchen with all utensils, tea and coffee facilities, cereals, local sourced farm eggs, condiments from local business’ such as Tiptree & Maldon Sea Salt, books & board games, complimentary Vintage Port and participating local restaurant discount vouchers. As an added touch to complete your stay a complimentary welcome hamper will be included for those guests staying for 3 or more nights (except when a discount is applied).
Do you have free WIFI?
Yes we include complimentary WIFI and some facilities for those who need to “Work from Staycation”. Our dining room can be transformed into a conference room in an instant, and with our superfast broadband you wont miss your meetings.
Do your properties have wheelchair access?
Unfortunately not. As the building is Grade II listed we are sadly unable to accommodate wheelchairs.
Do you have a policy on children?
Families with children are very welcome in the Brythnoth Suite as it has amples of space and can sleep 4/5. We have a double bed, a sofa bed and room for a cot if required, however please call for more information as additional guests and bedding may require an additional charge.
Do you have a policy on pets?
Small pets are welcome at an additional cost of £10 per night or £50 per week.
Booking
How do I book?
You can book directly through Bookings.com or you can contact our property manager by telephone on 07936 532 114 who can take your booking over the phone and help plan your stay.
I am having trouble making an online reservation, is there any number I can call for help?
Yes, you can contact us on 07936 532114 and our property manager will be more than happy to help.
What is the price of an apartment?
Please see our live calendar on Bookings.com for prices, or call us for further information.
How do I indicate a special request with my reservation?
You can put a special request in through our “contact us” page on our website, or you can give us a call or send us an email.
How can I extend my stay?
If you wish to extend your stay, please call 07936 532114 at least 48 hours before your current booking is due to end and we will try our best to extend if there are no other bookings.
How many apartments are available?
There are 4 apartments available. The Bright Suite, The D’arcy Suite, The Plume Suite and The Brythnoth Suite.
Do you offer short and long term lets?
Yes. We offer Lets up to 6 Months. If you are planning on staying for more than 7 days, please contact us by telephone or email to discuss.
Check in / Check out
What is the earliest time I can check in?
Check in time is 13:00 onwards, however, if your room is vacant the night before your stay we would be happy for you check in from 10.00 onwards. Please call us 48 hours before your check in date or send us a message via our website so one of our team can meet you at the property on arrival.
What is the latest time I can check in?
You can check in up to 22.00. Please call us or send us a message with your approximate check in time.
What is the latest time I can check out?
Check out is 11.00, however, if we don’t have any other bookings on the day you check out you can request a late check out up to 14.00. Please check with us the day before your check out date.
Can I check in during the night?
As we don’t have a Reception, a night check in might be difficult, however please call us or send us a message and let us know your plans and we will try to accommodate.
Payment Details
Are my payment card details safe?
Yes. Booking.com is a secured site, so all the details entered as part of your booking are stored safely. Your details will not be shared with any 3rd party.
Is the price per person or per room?
We charge per room, however, there will be additional costs for extra guests / extra beds / cots and Pets.
Can I pay with cash?
We cannot accept cash payments; all payments must be made by bank transfer before your arrival.
Payment Details
What is the cancellation policy?
For a full refund you’ll need to cancel your booking 30 days or more before your expected arrival. If you wish to move your booking to another date we will accept 7 days notice.
Is smoking permitted?
As the building is Grade II listed we have a strict no smoking policy.
How do I make a complaint?
Please contact our property manager on 07936 532114. We will endeavour to answer your complaint within 24 hours.
