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Frequently Asked Questions
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Frequently Asked Questions
Acorn Studio
Frequently Asked Questions
Acorn Studio
Frequently Asked Questions
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Frequently Asked Questions
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Frequently Asked Questions
Location
Where are the apartments located?
The apartments are located within the Grade II listed Kings Head Centre situated at the top of the High Street.
Is there parking nearby?
The White Horse Lane public carpark is situated at the rear of our building, with a charge per day/night. There is free off street parking a short walk away.
What amenities are nearby?
There is an excellent range of local shops, Spa facilities, quirky tearooms, traditional pubs, and a variety of restaurants and supermarkets including M&S foodhall just next door.
Our Apartments
What’s included in the apartments?
All you would expect and more, towels, bathrobes, slippers, a selection of luxury toiletries, WIFI, Alexa, flat screen smart TV’s with Amazon Prime Video, tea and coffee facilities and a Nespresso machine. Two of our apartments have a fully integrated kitchen with all utensils.
Do you have free WIFI?
Yes we include complimentary WIFI and some facilities for those who need to “Work from Staycation”. Our dining room can be transformed into a conference room in an instant, and with our superfast broadband you wont miss your meetings.
Do your properties have wheelchair access?
Unfortunately not. As the building is Grade II listed we are sadly unable to accommodate wheelchairs.
Do you have a policy on children?
Families with children are very welcome in our 2 bedroomed De Vere Suite as it has ample space and can sleep up to 5. We have a Superking four poster bed in the main bedroom, and a double bed in the 2nd bedroom. Extra beds can also be arranged in some cases.
Please call for more information on additional guests and extra bedding. Fees apply.
Do you have a policy on pets?
Unfortunately we do not accept pets at our property.
Booking
How do I book?
Always book directly with us for the best rates by either calling our property manager on 07936 532 114 who can help plan your stay and offer the best packages, or by booking through our website www.staycationsmaldon.co.uk and using our “promos” buttons for the best deals.
I am having trouble making an online reservation, is there any number I can call for help?
Yes, you can contact us on 07936 532114 and our property manager will be more than happy to help.
What is the price of an apartment?
Please see the live calendar on our website for prices, or call us on 07936 532 114 to discuss the best packages for you.
How do I indicate a special request with my reservation?
You can put a special request in through our “contact us” page on our website, or you can give us a call or send us an email.
How can I extend my stay?
If you wish to extend your stay, please call 07936 532114 at least 48 hours before your current booking is due to end and we will try our best to extend if there are no other bookings.
How many apartments are available?
We currently have 5 apartments available.
- The Bright Suite (one bedroom)
- The D’arcy Suite (one bedroom)
- The De Vere Suite (2 bedroom)
- The Henry Suite (one bedroom)
- The Chandler Suite (one bedroom)
Do you offer short and long term lets?
Yes. Please contact us by telephone or email to discuss.
Check in / Check out
What is the earliest time I can check in?
Check in time is 14:00 onwards, however, if your room is vacant the night before your stay we would be happy for you check in from 09.00 onwards. Please call us 24 hours before your check in date and we will confirm an earlier check in.
What is the latest time I can check in?
You can check into the apartments at any time throughout the day or night. However we do ask that if you are intending on checking in after 8pm, you will need to contact us to arrange a code to access to your key safe box.
What is the latest time I can check out?
Check out is at 11.00am, however, if your apartment is available on the day you check out, you can request a complementary late check out up to 12.00pm. If you would like to check out after 12pm, please contact us and we will try to arrange this for you at a small cost. Please check with us the day before your check out date.
Can I check in during the night?
You can check into the apartments at any time throughout the day or night. However we do ask that if you are intending on checking in after 8pm, you will need to contact us to arrange a code to access to your key safe box.
Payment Details
Are my payment card details safe?
Yes. Our website and merchant are registered and PCI DSS – Compliant. All the details entered as part of your booking are stored safely. Your details will not be shared with any 3rd party.
Is the price per person or per room?
We charge per room, however, there will be additional costs for extra guests / extra beds and cots.
Can I pay with cash?
Unfortunately we do not accept cash payments; all payments must be made in full, in advance by either booking directly through our website, over the phone, through online travel agents or by bank transfer. We Accept most debit and credit cards”. Call us for more details.
Other Details
What is the cancellation policy?
For a full refund or if you wish to move your booking you’ll need to notify us 21 days before your expected arrival date. If you cancel within 21 days of arrival 100% of the room rate will need to be paid.
*Please note that if you move your booking, you may have to pay the difference if the rates are more than you had originally paid.
*We do not issue refunds if the rate is less than you had originally paid.
Is smoking permitted?
As the building is Grade II listed we have a strict no smoking policy.
Am I allowed to vape inside the apartments or building?
Unfortunately vaping is not permitted inside the apartments or within the building.
How do I make a complaint?
Please contact our property manager on 07936 532114. We will endeavour to answer your complaint within 24 hours.
Do I need to pay a damage deposit?
Yes. We take a £100 damage deposit for each room booked which is returned in full upon inspection on your check out date.
The damage deposit is automatically added to your invoice when booking online, and automatically returned proving there has been no damages caused.
